Services managed by others must be performed in accordance with the BoldVu® Owner’s Technical Manual.
Platinum Level Customers are not to perform any on-site service without prior authorization.
*SmartVu Platinum® – availability may be limited due to quantity of Covered Product within the market and/or the location of installation sites (e.g. rural areas with limited accessibility, etc.)
**Response Time for Replacement Parts is representative of Support Tickets placed prior to 1:00 PM EST Monday – Friday in major metropolitan areas.
An additional TWO (2) to FOUR (4) Business Days may apply for other cites / rural areas.
**Replacement Parts that require Buyer-specific configuring prior to shipment (e.g. media players) may add ONE (1) to TWO (2) Business Days to Response Time.
***Response Time for Onsite Field Services is variable due to Covered Product’s location (metropolitan vs rural), receipt of replacement parts, and availability of technicians.
Support Tickets opened for Onsite Field Services will be scheduled in the same order of their receipt unless logistics dictate otherwise
Subject to change without prior notice. Please contact your sales representative for the latest product information
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