SmartVu® Service

We’ll take care of your displays, so you don’t have to.

When issues occur that may disrupt business continuity, network operators are under intense pressure to reach a resolution as quickly as possible. SmartVu® Service facilitates resolution of critical display issues through advanced display monitoring, expert technical assistance, and flexible hardware coverage.

BoldVu® displays covered with SmartVu® Service are eligible for our industry-leading 10 year visual performance guarantee.

Technical support available around the clock.

MRI retains a global staff of technical support experts that know the BoldVu® architecture, inside and out. Video stopped playing? IP addresses need re-configuring? No matter where you are in the world, friendly and knowledgeable support reps are just a phone call or email away.

Parts, where and when you need them.

On the rare occasion a part fails, the SmartVu® parts exchange program ensures a suitable replacement is at the ready. Simply engage our service team and we’ll see to it that a replacement part is shipped to you by the next business day.

Firmware updates. Improving performance.

BoldVu® displays are continually being developed with new features and optimized for performance and longevity. As firmware updates are available, Smart