Notwithstanding anything set forth herein to the contrary:
*SmartVu Platinum® – availability may be limited due to quantity of Covered Product within the market and/or the location of installation sites (e.g. international markets, rural areas with limited accessibility, etc.).
**Response Time for Replacement Parts is representative of Support Tickets placed prior to 1:00 PM EST Monday through Friday in major metropolitan areas and while Seller will make reasonable efforts to obtain replacement parts as quickly as possible, the response times may vary in cities outside of major metropolitan areas and rural areas due to the lack of availability of replacement parts from any local supplier and the time necessary to receive the replacement parts from a non-local distributor or manufacturer, including without limitation, time necessary for parts to clear customs and/or time necessary to comply with any other import or export requirements. Seller disclaims any liability hereunder arising from any such delays.
***Response Time for Replacement Parts that require Buyer-specific configuring prior to shipment (e.g. media players) may vary, depending on the complexity of the configuration and receipt of necessary data and other information from Buyer. Seller shall provide an estimated response time upon Buyer’s request.
****Response Time for Onsite Field Services may vary due to Covered Product’s location (major metropolitan vs rural), Seller’s receipt of replacement parts, and availability of technicians. Seller disclaims any liability arising from any delays in Response Time arising from the lack of availability of replacement parts from any local supplier, the time necessary to receive the replacement parts from a non-local distributor or manufacturer (including without limitation, time necessary to clear customs or comply with any other import or export requirements), lack of availability of qualified local technicians or additional time reasonably necessary to travel to access any Covered Product outside of a major metropolitan area. Support Tickets opened for Onsite Field Services will be scheduled in the same order of their receipt unless logistics dictate otherwise.
Above terms subject to change without prior notice. Please contact your sales representative for the latest product information and SLA terms and conditions.
†Excludes Christmas Day, December 25th and other recognized holidays, along with any office or facility closures.
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